A Cloud PBX, otherwise known as virtual PBX, is simply a telephone system which operates over a web connection. In other words, you do not need to have own PBX equipment at your location for handling your business calls. In fact, a cloud PBX offers all the same functionality required in an elaborate office phone network including call forwarding, voicemail, and even voicemail to your mobile device.
A Cloud PBX service provider gives you various options to choose from. Some of the services include softphones or voice over IP VoIP capable softphones, dedicated landlines with virtual IP numbers, and so on. Depending on your needs, each option can be chosen to meet your specific requirements. This lower cost solution will help you increase productivity and streamline your communications.
The Cloud PBX is highly flexible and customizable:
The Cloud PBX is highly flexible and customizable. For example, some providers offer a hosted softphone or a hosted voice over ip VoIP phone service. This means that your hosted Cloud PBX solution can support both soft phones and voice over IP telephony depending on your needs. You can also choose hosted voip solutions with the help of dedicated servers provided by the Cloud PBX provider. Your hosted Cloud PBX solution will contain your own data centers, which provide redundant power, network bandwidth, and high-speed Internet connections.
As for softphones, many providers offer hosted softphones through their cloud-based phone service. However, the hosted softphones offered by most Cloud PBX providers are not exactly softphones. Rather, they are phones with preloaded software. When an incoming call comes in, the operating system of the softphone connects to the IP (Internet protocol) of the person calling, which in turn makes the person on the other end the “caller.” This kind of technology makes it easy for every employee to function like a personal customer service representative – with the added benefit of saving money and time, which are always beneficial in any organization.
Another advantage of Cloud PBXs:
Cloud PBX phone systems are not as expensive as on-premises solutions. The Cloud PBX provider usually provides a flexible contract with the necessary features, such as virtual fax numbers, voice mail options, etc., along with various discounts and free gifts. The Cloud PBX phone system provides an easy transition from on-premises to cloud-based services. Even more importantly, the low-cost or free services provided by the Cloud PBX phone systems can help reduce employee training costs, which translates into more profit for the employer.
Another advantage of Cloud PBXs is that they provide virtual data centers, which can make use of different infrastructure facilities, such as network data centers, IT resources and backup media. A typical Cloud PBX solution includes hardware of varying capacities and operating systems. The Cloud solution, which also includes server management, can be centrally located so that data centers do not need to be physically located in different areas or regions.
With on premise Cloud PBX phone systems:
With on-premise Cloud PBX phone systems, there is the additional expense of maintaining equipment that must be upgraded regularly, such as networking gear, routers, switches, IP phones and amplifiers. In addition, there is the cost of maintenance and support for the various software applications. This is not the case with Cloud PBX solutions, as the phone lines and internet connections used to make calls are not affected by any technical issues. This makes Cloud phone systems the preferred choice among telecom management professionals, because they provide all advantages and benefits of an on-premised PBX solution while saving a considerable amount of money. Since the Cloud phone systems are scalable to allow for increased phone traffic, the service provider does not need to buy additional capacity and maintain huge infrastructure to accommodate the additional phone traffic.
Many small businesses are choosing nextiva as their preferred Cloud PBX phone system provider. They find that it offers features that will help them streamline their business communications. Among other things, nextiva provides excellent call quality along with the features that allow you to manage your calls and data easily and efficiently. With cloud systems, managing your phone system becomes easier because you have access to the same hardware, which is located at the closest site, no matter where your customers are. For more information on what nextiva can offer to your business, feel free to visit their website.