fusionbposervices

fusionbposervices

With over 20 years of experience as a copy writer and content strategist, I, Cathy Jones, have focused on building an impeccable career around the content industry. I have worked on all genres of content, be it white papers or brochures, and have a keen eye towards polishing existing ones for error-removal as well. As a content strategist, I have headed multiple pilot team on projects from varied industries.

Services

How Does the BPO Industry Stack Against the KPO? Major Differences!

March 7, 2022

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Most executive- and agent-level employees working in the BPO sector might not be very familiar with the term ‘KPO’. And…

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Vital Characteristics of an ECommerce Call Center Agent

February 16, 2022

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The BPO industry has gained a good name for itself, and all of these have been possible only due to…

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Why Artificial Intelligence Will Not Replace Human Agents in Call Center Anytime Soon

January 25, 2022

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There is a constant concern in the BPO industry regarding the growing preference towards artificial intelligence. The way technology, AI,…

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Why is Tech Support Important to Boost Customer Experience?

December 22, 2021

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Technical support is one of the oldest forms of customer service and is as old as the industry. It is…