It is quite common to find used products online. These items are often returned by customers who fear they will receive defective products.
Most shoppers don’t know that many of these items have been returned unworn. They are a great deal at a fraction the original price.
This is Amazon Warehouse’s key: Customers can buy like-new and open-box items at huge discounts.
What is Amazon Warehouse?
Warehouse Deals is simply another arm of the retail giant. It could be described as a second Amazon marketplace.
Amazon Warehouse Deals is a discount site that specializes in selling discounted items. Its purpose is not to sell products that don’t meet Amazon’s high standards.
Let’s suppose a customer receives an entirely new order from the market. He soon realizes that the order was for a different item.
The shopper returns the product. Some items will be returned to the seller’s stock. Some items that are not cut but still in good condition may be sold as Warehouse deals.
Amazon reviews every product and selects warehouse deals. Amazon then confirms that the item can be sold as a “used” item and automatically lowers its price.
You can shop for quality used products from 25 departments. They can also buy these items for a fraction of their original cost.
These are some of the most sought-after items in Amazon Warehouse:
- Books
- Tools & Hardware
- Video games
- Smartwatches
- Electronic devices
- Accessory for the home
- Headphones
Amazon Warehouse is not lottery shopping. Because stock is subject to change, users must make sure they check frequently and place orders quickly.
Amazon Renewed
The Renewed marketplace works in the same way as Warehouse Deals. Amazon Renewed offers customers refurbished and repaired products at huge discounts.
When viewed from 12 inches away, renewed items show minimal wear and tear. Amazon will replace any accessory that is lost (although some accessories may be generic).
Renewing items can help customers save up to 50%. The following categories can be used to save:
- Smartphones and smartwatches
- Tablets and computers
- Home, kitchen and garden tools
- Consoles and video games
- There are many other options.
Amazon Renewed also offers the Amazon Renewed guarantee , and a 90-day return policy in case the product does not work as expected.
How Does Amazon Warehouse Work?
All products are subject to a 20 point quality inspection. Amazon provides a detailed description of the item’s overall condition when it is approved for sale.
The product listing describes the item with one of four conditions:
- As new. The item is in mint condition with all accessories. Packaging may show minor damage.
- Excellent. Although the item has seen limited use, it is still in excellent condition. The item may have minor scratches or blemishes and some accessories might be missing.
- Good. Although the item has some signs of wear, it is overall in good condition. There may be some missing accessories, manuals, or assembly tools. Packaging may have some signs of damage.
- Acceptable. Although the item is quite worn, it still functions well. The item may have visible scratches, blemishes, or dents and may not come with multiple accessories.
Warehouse products may not be covered by the manufacturer’s warranty. This could prove to be a problem for buyers. Amazon’s fulfillment system backs all products.
- Amazon ships products and packs them.
- All Warehouse Deals are Prime Eligible
- Users enjoy 24/7 post-order customer service.
- Amazon offers a 30-day return policy on all products.
What Sellers Should Know About Amazon Warehouse
Your Seller Central settings allow Amazon to repackage, resell and reimburse unfulfilled items.
Amazon doesn’t have to notify you if they sell your products. Amazon also fully manages warehouse items.
This is within policy. We will examine Amazon’s Return Policies in order to see how Amazon Warehouse might affect sellers.
According to the Amazon FBA Loss & Damaged Inventory Policy, sellers may get product refunds if they meet these conditions:
- Amazon fulfillment centers can lose or damage items.
- Amazon is responsible for the disappearance of items for up to 30 days.
- Transporters and distributors can cause items to be lost or damaged.
- An Amazon partnered carrier may damage or lose items shipped to Amazon fulfillment.
Amazon can damage or mix up your products before shipping them out. The marketplace has two options.
- You can replace the item by one with the same FNSKU or
- The seller must be paid the inventory value
To determine the item’s worth, the retail giant will consider your sales history, ASIN sales history and average FBA sale price.
Amazon will reimburse shipping costs if this happens. However, Amazon will reimburse you for shipping costs if the item is returned to them.
All of the above is covered in policy. The marketplace reimburses you for reimbursements.
Customer Experience
This will mean that you won’t be responsible for processing returns and you’ll lose control of customer experience.
Although they don’t often look at the channels for sales, users do take into consideration your brand’s quality.
If a customer buys a defective item from Amazon Warehouse they will be able to blame the seller. You can’t make amends for unhappy customers if you’re out of the loop.
Pricing
Warehouse Deals offer customers two choices: go with the used, discounted sale or choose the more expensive product. Amazon warehouse might lower your prices, which could mean you are competing with yourself
The Buy Box competition is another point worth considering. Amazon Warehouse is able to list products as special deals, so they can beat you out the Buy Box with your products.
You’re likely to know by now that the Buy Box is a crucial part of your success if you have been selling on Amazon for some time.
Final Thoughts
Are you concerned that Warehouse Deals could cause damage to your business? Maybe it’s best to return your open-box products directly to you and not to Amazon.
Seller Central will reimburse the product returned. You can simply remove Amazon’s option for repackaging damaged or open-box items from your settings.
The return fees will be paid by you. If you are not yet ready, you can sell the products on another market. You have other options. Contact Amazon Warehouse if you see your items listed there.
Your goal is to maintain a close relationship with your customers. Manage expectations, control the selling process and avoid unsatisfactory returns. It is better to keep in touch to improve your reputation and deliver excellent products.
Read More : Steps to Sell Private-Label Products on Amazon
