Whenever you start your BPO (Business Process Outsourcing), you will need to acquire all the licenses and certificates required for a BPO Business. But, the most important is the DOT OSP license.
In fact, having all the licenses can get you the highest customer satisfaction with less investment.
DOT OSP License
Firstly, DOT and OSP are of the same license. To clarify, DOT is a department of telecommunication. On the other hand, OSP stands for Other Service Providers touching on the service provided within the Telecommunication business that uses telecom resources.
It includes BPO/call centres, e-commerce, telebanking, telemedicine,-education, and other IT-enabled services.
Department of telecommunication underneath the New Telecom Policy (NTP) 1999 created in it requires for OSPs exploitation telecom resources to get a License.
Types of DOT OSPs License
1. Domestic: the Other Service provider that has application services inside the national boundaries
2. International: the Other Service Provider that has application service on the far side of the national boundaries.
3. Domestic and international: providing services both nationally and internationally. It is a type of combined license.
Steps to apply for OSP License
1. Fill the Application Form
The format can be downloaded from www.dot.gov.in/osp/osp.html
However, only an authorized signatory can sign the form and network diagram. Either the Company Secretary or a person specially authorized by a Board of Directors.
- Gather and collate the documents in an exceedingly correct manner.
- Apply for DOT OSP registration online/offline by attaching the specified documents alongside the fees associated.
- The applying process is given by the Department of Telecommunication.
- When an associate particularly scrutinises examination, you’re progressing to get the license.
- The entire process takes around 20 to 30 days.
2. Attach the following documents
Secondly, to get a DOT/ OSP license, the entity must be a private limited company registration.
There are some essential documents required to get dot OSP license given below:
- Certificate of incorporation of Private Limited Company
- Memorandum of Association (MOA) and Article of Association (AOA)
- Copy of Certificate of Incorporation and MoU (Sign and seal on first and the last page)
- Original board resolution specifically authorized for OSP application
- Share Holding Pattern in letterhead signed by a Director (Pattern sufficient list is not required)
- List of Directors with Name and Address
- Declaration in letterhead that the International Call Center did not use the Domestic Call Center
- Power of Attorney in 100 stamp paper signed by the Notary Public
- Network schematic diagram signed by authorized signatory
- Board of Resolution or Power of Attorney Authorizing the authorized signature.
- Name of Business and Activities Proposed.
- List of Directors
- Present Shareholding.
3. Pay the OSP License Cost
- The fee for domestic OSP DOT is Rs. 15000/-
- The payment for International OSP DOT is Rs. 15000/-
- The fee for a domestic plus international license is Rs. 180000/-
4. Submit the Application
Now you can submit the application after verifying all the details. You will receive the license within 20-30 days after your application is approved regardless of any queries.
Read more about the OSP License in Detail.
Points to Remember
- Firstly, your presence may require later in the case of an OSP License.
- All the above documents should be attested by the authorized person only.
- Telephone Exchange may take approx 5 to 6 weeks.
- The OSP license should be submitted by the concerned organization only. As the government is raising various issues regarding this since last month.
- The organization should enter the mandatory information in the following link http://www.dotosp.gov.in/ and from there, go to the OSP menu and click on New Registration.
Frequently asked Q&A
- Do you need a VNO License too for your business?
You may need other license as well along with OSP License. Read about the VNO License to check if you need one too for your venture and apply for it.
- Who needs to apply for DOT/OSP license?
Telecallers BPO and KPO Outbound calling services, Lead Generation companies, Appointment setting companies, White Paper research companies, Tele-banking, Tele education, Tele-trading E-commerce, Call Centres, Network Operation Center, Other IT Enabled services
- How many days does it take to get the OSP license?
The license is secure within 20 business days from the date of receipt of all documents. The license is valid for 20 years.
- What are the annual editions after receiving an OSP DOT license?
Each year, a company must file an annual statement that lists the annual activities it performs. The call centre or outbound marketing platform can only perform activities approved by DOT at the time the request is submitted. The deadline to file the return was August 31 of the previous fiscal year.
- What is the Validity of the OSP License?
DOT/ OSP Licence is valid for 20 years, which can extend for ten years after renewal.
- Can a company apply for more than 1 OSP License?
Yes, a company can apply for more than one OSP license after receiving the first one.
- Is the License transferable?
No, the DOT OSP license is non-transferable by DOT.
Other Mandatory Registrations
Business Registration
The first step in this direction is a corporate structure. The registration process will vary depending on the company and the type of outsourcing you want to do. It can be a national BPO or an international BPO.
Therefore, to establish a BPO business, go for company registration and register your business first.
Apply for CIN
The CIN number is in the certificate of incorporation. It is a deed issue at the time of company incorporation.
The certificate of incorporation states that you have obtained a license to establish a business from the state government in which you plan to build your headquarters.
GST Certification
It is essential to get a GST certificate to pay the required tax set by the authorities. You can even apply for GST registration online.
Author Name
Geeteshree Singh Panwar
